I received a question from a listener: “How do I take criticism graciously and make it work in my favor? Is it so bad to defend myself when I’m wrongly perceived?”
Today, I address this question. I talk about the purpose of feedback, and I give the reasons why feedback often isn’t as effective as it should be. I note that, when you receive honest feedback, you need to act on it–even when you’re wrongly perceived–because it shows the customer that you’re far better than your worst moments.
“Let your action do the talking, because changed behavior is the best apology.”
– Murtaza Versi
This week on the Engage Relate Perform Podcast:
- Responding to negative feedback
- How to react when feedback is unfair
- The power of taking action